Shipping policy

Shipping Policy

At Cold Shoulder, we aim to provide you with the best shopping experience, including fast and reliable shipping. Please review our shipping policy for important information on order processing and delivery.

Order Processing Time

  • Orders are processed within 1-3 business days, excluding weekends and holidays.
  • You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Rates & Delivery

  • Domestic Shipping (U.S.):
    • We offer standard and expedited shipping options at checkout.
    • Shipping rates are calculated at checkout based on your location and the weight of your order.
    • Delivery time ranges from 3-7 business days for standard shipping, and 1-3 business days for expedited shipping.

Shipping Carriers

We partner with trusted carriers such as USPS, UPS, and FedEx for reliable and efficient delivery.

Order Tracking

  • Once your order has been shipped, you will receive an email with your tracking number. You can use this number to track the status of your shipment through the carrier's website.

Shipping Delays

While we strive to meet our estimated delivery times, unforeseen delays such as weather or holidays may occur. We are not responsible for shipping delays caused by the carrier.

Undeliverable Packages

If a package is returned to us due to incorrect or insufficient address information, we will contact you to arrange re-shipment. Additional shipping charges may apply.

Lost or Stolen Packages

Cold Shoulder is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. We recommend shipping to a secure location and tracking your delivery.

Contact Us

If you have any questions about shipping, feel free to contact us at team@cskicks.com.